Privacy Policy

Last updated: 26 June 2026

Who We Are

Southern Star Trophies & Engraving (“Southern Star Trophies & Engraving”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, request design services, subscribe to communications, or use our services.

Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Business, school, club or organisation name
  • Postal or delivery address
  • Billing information
  • Information submitted through contact or quote request forms
  • Order details and engraving requirements
  • Artwork, logos, photographs or files you provide
  • Website usage information, including your IP address, browser type and pages visited

You may choose not to provide personal information, although this may limit our ability to provide services or respond to enquiries.

How We Use Your Information

We use your information to:

  • Respond to enquiries and quote requests
  • Supply trophies, engraving, framing and personalised products
  • Process and manage orders
  • Prepare artwork, engraving layouts and approval proofs
  • Communicate with you about your order
  • Arrange delivery or collection
  • Improve our website, products and customer service
  • Meet our legal, regulatory and business obligations
  •  

Website Analytics and Cookies

Our website may use cookies and analytics tools to understand how visitors use the site and to improve website performance.

You can control cookies through your browser settings.

Sharing Information

We may share your information with trusted service providers who help us operate our business. This includes delivery providers, payment processors, website hosting providers, technology providers and professional advisers.

Where artwork or production support is required, we may share relevant information with trusted suppliers involved in completing your order.

These parties are required to handle your information securely and only for authorised business purposes.

We may also disclose information where required by law.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

While we use appropriate security measures, no method of transmitting or storing information online is completely secure.

Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate information.

To make a request, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

Southern Star Trophies & Engraving

Email: grant@southernstartrophies.com.au

Phone: 0400 305 124

Website: southernstartrophies.com.au